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Teratek App

Comprehensive Privacy Policy

In compliance with Article 16 of the Federal Law on Protection of Personal Data Held by Private Parties, we inform you:

About Our Identity

At Teratek App Software & Development S.A. de C.V., better known as TeratekApp, we appreciate your interest in our privacy notice and value your trust through the application of our principles of responsibility and honesty.

For What Purposes Will We Use Your Personal Data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

Provision of any requested service.
Establish and verify the identity of users.
Verify the identity of those who visit our facilities.
Maintain the security and integrity of our systems, facilities, and personnel.
Open, maintain, manage, and monitor the accounts you have with us.
Provide assistance services.
Respond to your questions, information requests, comments, or suggestions.
Provide information about employment opportunities, management of the recruitment process, and consideration for any vacancy.
Improve our service quality by using your data to create charts, predictions, reports, and analyses on the quality of the offered service, which may contribute to its improvement.
Comply with requirements made by authorities through the exercise of applicable regulations.

What Personal Data Will We Use for These Purposes?

To carry out the purposes described in this privacy notice, maintain technological security, and prevent illicit conduct or cyber attacks, we will use the following personal data:

  • Identification and contact data

There are options within our website where we may obtain personal data of a third party. For this, we need you to have the consent of that person; if you send us this information, we will understand that you have previously obtained authorization from the data owner to share it with us.

It is important to inform you that we use MFA technology with two-step verification via your phone or email, which prevents identity theft and sends a code every time there is an activity not performed by the user. For example, if an intruder tries to make an appointment to verify they are the user, you will instantly know of this unusual activity, giving you options to protect your information.

Encrypted and backed-up data will always have the highest protection provided by our company. With this action, we will limit and prevent the misuse of your personal data.

Similarly, you are informed that your data storage will be maintained until it is no longer used, and when it is no longer necessary, it will be deleted from the system.

Last update of this privacy notice: 07/09/2024